Your Child's Hospital Room

A remote control is available for you to call your nurse (known as a pillow speaker). When you press the button, the nursing staff is alerted, and a staff member will respond as soon as possible. 

For your child’s safety, we ask that your child stay in bed after he or she has been made comfortable for the night. Unfamiliar surroundings and medications may create a hazard if he or she gets out of bed. For assistance during the night, please use your child’s pillow speaker to notify your child’s nurse.

Quiet Hours

Quiet Hours on the inpatient units begin at 2 pm for one hour and then again overnight from 9 pm to 6 am. 

As our staff makes every effort to keep noise levels to a minimum, we ask that you contribute by keeping conversations low, lowering TV and radio volumes, putting phones on silent or vibrate, and avoid congregating in hallways outside of patient rooms. 

Patients have access to myStation, a personal library of information, entertainment and education. This TV system allows you to review your child’s information, hospital information and access educational information. A how-to video is available to guide you and your child through the process. For more information about myStation, ask your nurse.

The Concierge Services staff is available from 7 am to 8:30 pm to help you should you have any questions, need directions or need any help beyond the routine of your child’s medical care.

For the Concierge Desk, call: 631-216-2955.  

Stony Brook Children’s Hospital offers free interpreter services to you and your family during your child’s stay or when visiting our hospital. Interpretive services include dual handset telephones, on-site Spanish interpreters, American Sign Language interpreters and video interpretation.

Call Patient Advocacy: 631-444-2880 to make arrangements or speak with your child’s nurse,

Stony Brook Children’s Hospital provides many resources for our patients with hearing impairments.

Contact Patient Advocacy: 631-444-2880 for assistance or ask your child’s nurse.

All rooms, except those in the intensive care and psychiatric units, have bedside telephones that provide complimentary telephone service. If there is an issue with the telephone equipment or the service, please notify your child’s nurse, nursing assistant or another staff member. 

Stony Brook University has four major exchanges: 444, 632, 638 and 216. You may see abbreviated telephone numbers such as 4-1234 (444-1234), 2-1234 (632-1234), 8-1234 (638-1234) or 6-1234 (216-1234). When using a hospital phone, you need to dial only the last five digits of the number.

In-Hospital Telephone Directory of Hospital Services. 

Each room has a television. The hospital’s Patient Education channels provide health-related programming. Please talk to your child’s healthcare provider to learn about the education that is right for your child. Videos are available in English and Spanish. CareAware® myStation® is an interactive patient system that helps patients and families stay informed about the care they are receiving during their hospital stay. 

Additional television services include regularly scheduled programs in Cablevision’s Family Cable package. If there is an issue with the television in your child’s room or the service, please notify your child’s nurse, nursing assistant or another staff member. See Television Channels. 

Also, each room is equipped with a PlayStationR4. Ask our Child Life Specialists about DVDs and gaming options. They can be checked out to individual patient rooms. This is a free service. Please be mindful of how much time your child spends with them so that they can be shared with other patients. 

Stony Brook operates a wireless (Wi-Fi) network for patients and guests, free of charge. Using your Wi-Fi-enabled device, you can access the internet throughout our medical campus. 

To Set Up Your Connection 

1.     Select our Patient/Guest Wi-Fi network. Name: SBMED-Guest 

2.     Open a web browser on your device, which should open a web portal page and allow you to register and connect to Wi-Fi. If the web page does not open, try opening a non-secure web page like neverssl.com

3.     On the portal page select the button for Patient and Guest Access. 

4.     If you have not already registered, provide your name, cell phone number and mobile carrier information. Password information will be sent via text message. 

5.     When you have registered and received the Wi-Fi username/password via text message, select “Patient and Guest Login.” 

6.     You can now log in using the telephone number you provided and the password you received via text message. 

If you need additional assistance, please call the Stony Brook Medicine Help Desk at (631) 444-4357 (4-HELP). 

Be sure to secure all valuables, including laptops and smartphones at all times. The hospital cannot be responsible for loss or damage to such items. 

Please Note: The hospital reserves the right to monitor Wi-Fi activity, filter content and otherwise control or prohibit usage. 

Concierge Services delivers flowers and mail sent to your child while he or she is a patient. Latex balloons are not permitted in hospital rooms. Mylar balloons are available in the Gift Shop. We ask that you minimize the number of balloons to avoid interference with the equipment. Balloons are not permitted in the ICUs. Mail is delivered on weekdays only. 

Please ask family and friends to address any deliveries as follows: “Child’s name, Stony Brook Children’s Hospital, your child’s floor and room number, Stony Brook, NY 11794. Mail received after your child returns home will be sent to your home address.

If a personal item is misplaced, please tell your child’s nurse right away. The hospital’s Public Safety Office has a Lost and Found located:

Health Sciences Tower, Level 3, Room 166.

Call (631) 444-2825